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Frequently
Asked Questions
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How can I be sure that my credit card
information is secure?
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We
have the utmost respect for your privacy and security. We never divulge
any information in our fully encrypted database account to anyone without
your consent. Once you enter the reservations system to book a reservation,
you are automatically taken into a secure booking engine that guarantees
a safe and smooth transaction. We are very confident about the Internet
security provided by Netscape's Secure Sockets Layer protocol (SSL). The
security features built into Netscape Navigator, Internet Explorer, and
AOL, protect your Internet communications with: server authentication,
privacy using encryption, and data integrity.
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How
do I reserve my hotel room?
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The
reservation process we have established is very simple. After you have
entered the dates you would like to stay, you will need to click the "Display
only available hotels" button in order to see what hotels are available
on your dates and their rates. You may either click the "Book Now" button
to begin the reservation process or review hotel descriptions by clicking
"Hotel Information". After selecting your desired hotel you will be taken
to a "Secure Reservation Request" form. There you will need to review
the "Reservation Information" and fill in the blanks on the "Customer
Information" section 3. The last part of the "Customer Information" section
will ask you to enter your credit card information or choose to call or
fax in the information. By paying with a credit card over our SECURE form,
your reservation is booked immediately. If you choose to call or fax the
information, the reservation will not be confirmed until we have received
the credit card numbers.
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Which credit cards are accepted?
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Visa,
MasterCard, American Express, Diners Club and Discover.
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How do I make a reservation for someone else?
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To
complete a reservation for someone else, simply type in his or her name
instead of yours for guest name. Use the billing address for the credit
card you are using as the address.
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How do I know my reservation
is confirmed?
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How do I make changes to my
reservations? (dates, names, hotels)*
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To
make changes to your existing reservation, access Change
Your Reservation under the Customer
Service link, and follow the prompts. If you wish to make a complete
date change (eg: February 15 for 1 night to February 25 for 1 night) cancel
your reservation completely and rebook.
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How do I cancel the reservations
I have made? *
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What about the special discounts?
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The
participating properties we serve offer the quoted rates to our users.
These rates offer substantial savings, but are subject to availability
and may carry certain requirements as to dates they may apply. Rates do
not include taxes and may vary due to seasonal changes or special events.
Due to the nature of the hotel industry, rates and applicable discounts
are constantly changing.
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What
should I do if I have a question about a past reservation?
(cancels, credits, etc.)
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